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Frequently Asked Questions

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I start a return?

To start a return, you can contact us at [insert contact information]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What if my order arrives damaged or defective?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Are there any items that cannot be returned?

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

client says

Images of Testimonial
Images of Testimonial
Images of Testimonial
Images of Testimonial

"Kudos to the online gift store team for their excellent service! I ordered a gift hamper for my parents' anniversary, and it arrived well-packaged and on time. The quality of the products in the hamper was top-notch, and my parents loved it! It's a great option to surprise your loved ones with thoughtful gifts."

Akash
Our Client

"Highly impressed with the selection and quality of gifts on this online store. I recently purchased a handcrafted jewelry box for my mom, and it exceeded my expectations. The attention to detail in the craftsmanship was evident. The prices are reasonable, and the delivery was quick. Will recommend this store to friends and family."

Anjali
Our Client

"This is my go-to place for gifts now! The website is user-friendly, making it easy to browse through the vast collection of gifts. I ordered a personalized photo frame for my best friend, and she was overjoyed! The option to add custom messages made it extra special. Great service and prompt delivery. Highly recommend!"

Rohan
Our Client

"Highly impressed with the selection and quality of gifts on this online store. I recently purchased a handcrafted jewelry box for my mom, and it exceeded my expectations. The attention to detail in the craftsmanship was evident. The prices are reasonable, and the delivery was quick. Will recommend this store to friends and family."

Nisha
Our Client